Versa Lite won't complete the update

[Aaronk..]

My versa lite took several hours to update and now it won't finish the update even though the progress bar shows that it's done. It keeps showing the opening "download fitbit app" screen. It says it's synced but won't finish downloading and it won't show a different screen. I've tried restarting my phone, blue tooth on an off, restarting the device. Nothing


Moderator Edit: Clarified subject

[Guy_]

Hi @Aaronk.. - did you make sure that you are running only one copy of the Fitbit App and that the watch is the only watch on?

If there are Bluetooth entries for it on the phone remove them.

Then in the Fitbit App go to the device /account (Connected to) page and Add more devices, select your watch and replace, in order to find it and install it.

[LZeeW]

@Aaronk..   The Versa Lite was released in 2019 and discontinued after Fitbit sold all remaining devices.  The last update for a Versa Lite was released in 2022. Can you give a few more details about your Versa Lite?  When did you buy it?  Are you setting it up as a new device and trying to update it?  If this is the case, then it's possible that you can't complete the update.  This has happened to other users who are setting up discontinued models.  It's possible that Fitbit removed the updates for older, discontinued models.  You might need to contact Support for more help.

[MarreFitbit]

Hi there, @Aaronk... Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa Lite is still not finishing the update. We're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

@Guy_ @LZeeW Thank you so much for your help and support!