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Versa Lite won't connect to Bitmoji

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‎08-05-2020 08:06 - last edited on ‎08-06-2020 13:05 by Fitbit Moderator

‎08-05-2020 08:06 - last edited on ‎08-06-2020 13:05 by Fitbit Moderator

Hi, I've only had my versa lite a couple of days and so far everything has been ok. The watch updated this morning and ever since then I cannot add the Bitmoji clock face. I get to the point where I link it to Snapchat and then it says can't connect and also says to restart the clock face by swiping up then down again but still nothing and Fitbit support cannot offer any insight to it. Anyone else having this issue? My partner is having the same issue 

 

Moderator Edit: Clarified subject

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‎08-06-2020 13:11

‎08-06-2020 13:11

Hi there @Corser666, welcome to the Community Forums. Thanks for the details provided in your post about the issues you've been having to connect your Versa Lite to Bitmoji. 

 

I've seen that you both contacted our Support Team after posting here and they tried helping you with this matter. If you have any questions about the resolution of your case, feel free to contacted them back for further explanation of the information that they provided to you.

 

Let me know if there's anything else I may do for you in the meantime. 

Maria | Community Moderator, Fitbit


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