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Versa Lite won't connect to Bluetooth

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‎05-23-2019 03:56 - last edited on ‎05-25-2019 08:14 by Fitbit Moderator

‎05-23-2019 03:56 - last edited on ‎05-25-2019 08:14 by Fitbit Moderator

Wont connect via bluetooth to phone.

 

 

Moderator edit: format

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Accepted Solutions

‎09-12-2021 12:27

In response to Khart69

‎09-12-2021 12:27

Hello everyone. For all of you who are new to the Fitbit community, welcome.

 

Thanks to all for the efforts to resolve the issue, sharing the solutions and steps you've tried. I understand that this can be very frustrating, your feedback and comments are greatly appreciated. If your watch is disconnected from your Fitbit account, please try our tips in Why can't I set up my Fitbit device?

 

If your watch isn't syncing, please follow our complete troubleshooting instructions at Why won't my Fitbit device sync?

 

If the issue persists, the best way to get help for this problem is to chat with our Support team online or give them a call. Click here to get connected. 

 

I am going to close this thread, but if there is anything else we can help you with, do not hesitate to start a new topic.

 

Have a nice day.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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59 REPLIES 59

‎05-23-2019 18:26

‎05-23-2019 18:26

@Stanto89 Could you please share a bit more info? Which Fitbit mobile app version are you running? Which version of Android do you have? Does the tracker sync at all? Have you been able to sync and receive notifications before? Does it correlate with a recent app update? More details so we can assist you better. Thx

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer

‎05-25-2019 08:13

In response to Marrrmaduke

‎05-25-2019 08:13

@Stanto89 Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa Lite since it won't connect with your phone via Bluetooth.

 

In addition to the information that requested my friend @Marrrmaduke, I'd like you to try the troubleshooting steps that are listed in this help article in the meantime and see if the issue gets fixed.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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0 Votes

‎10-11-2019 08:06

In response to Marrrmaduke

‎10-11-2019 08:06

I am having this same issue with my iPhone XR. I am running the latest update for my phone and Fitbit app, and my watch will not connect at all. It is now essentially useless as even the time worn stay accurate.

Best Answer

‎10-15-2019 10:14

In response to RandomHero

‎10-15-2019 10:14

@RandomHero the firmware update is being rolled out but having said that if you have no BT connectivity, there's no way of downloading it to your Versa Lite. I would recommend pairing and syncing your tracker with other device - android or computer, leaving allday sync on and waiting until the update is ready to install. Hopefully the update addresses the connectivity issues.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer

‎10-22-2019 06:10

In response to Marrrmaduke

‎10-22-2019 06:10

Well, ever since that recent firmware and app UX update my Fitbit Versa Lite won't connect at all. I've done a factory reset, uninstalled and reinstalled the app, and nothing will work. The Versa just cycles through the multi-language notification of "To start, download the Fitbit app." Well, I've done that and it's not working. I've had my device less than a year (maybe 6mos, tops). This is absolutely ridiculous.

Best Answer

‎11-01-2019 00:41

In response to cworthyph76

‎11-01-2019 00:41

My wife's watch is doing the same thing. Dr you find an answer?

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‎11-07-2019 07:58 - last edited on ‎09-13-2021 05:02 by Fitbit Moderator

In response to cworthyph76

‎11-07-2019 07:58 - last edited on ‎09-13-2021 05:02 by Fitbit Moderator

I am having the same issue. I tried clearing the Bluetooth and Fitbit caches as I saw in another thread. Mine just stays on the welcome message.

 

I put my Versa on the charger and plugged that into the computer USB. Once the driver was done installing I went to my phone and this time the update worked. Hope this helps.

 

 

Moderator edit: merged reply

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‎12-14-2019 12:01

In response to cworthyph76

‎12-14-2019 12:01

My Versa lite worked for three days before it stopped syncing. I tried many things and finally reset it. It was then stuck on the welcome screen and the firmware update kept failing. Ialso had to connect the Versa lite to the computer to get the update to work. Now the tracker is working but it still won't connect by bluetooth to my android phone. I have only had it one week and it only connected by bluetooth for three days. May need to return if this cannot be resolved. 

Best Answer

‎12-20-2019 13:10

In response to Marrrmaduke

‎12-20-2019 13:10

Bluetooth is not showing up in my settings for Versa lite Fitbit.

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‎12-27-2019 05:15

‎12-27-2019 05:15

Affects me too! Just got the watch for xmas, won't connect to my phone at all

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‎12-27-2019 12:43

In response to Ryskajo

‎12-27-2019 12:43

I had to plug the versa USB into my computer and run the Fitbit update
there. Then I was able to relink it to my phone and get it working right.
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0 Votes

‎12-28-2019 12:59

In response to Melpaq

‎12-28-2019 12:59

Versa Lite

pairing....

 

wont pair.  No problem until today, after an update which finally allowed me to download the spotify app.  On my phone's bluetooth settings, "available devices" Versa Lite is listed.  clicking on it just does the above.  pairing....then nothing happens.

Best Answer

‎01-03-2020 05:15

‎01-03-2020 05:15

My Versa lite has a little lag from time to time and refuses to pair with my watch, even though it recognizes it.  Usuaully re-starting my phone snaps it into submission.

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‎01-05-2020 02:53

‎01-05-2020 02:53

I’m having the same issue, got my Fitbit for Christmas as an upgrade from the Blaze. Synced fine for the first few days but then the app couldn’t find it. I unpaired and repaired which took forever going through all the settings again. This fixed it for a few days but now the app cant find the device again! I can’t be unpairing and pairing every few days!

Best Answer

‎01-05-2020 08:01

‎01-05-2020 08:01

My wife got a Fitbit Versa Lite for Christmas. Got the app loaded onto a Bluetooth enabled Laptop, which recognises the Fifbit.  However the Fitbit is stuck on the screen which scrolls through  "load the App" in many languages. Nothing seems to break this loop. Any ideas?

 

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‎01-06-2020 07:09

In response to stewartbuz

‎01-06-2020 07:09

Music controls

No phone connected

 

But the phone is connected.  Bluetooth lists versa lite and it says paired.  Sometimes it lists versa lite(classic)?

Finally able to add spotify app.  But it doesn't open, just says "connecting..."

I think the issue here is you have to have a certain phone or OS.  Which you don't know until after you purchase this.  I'm not buying a brand new phone for an item which basically counts steps.  I have an app on my phone which does that.  How do I return this to your company?  

Best Answer

‎01-13-2020 15:45

‎01-13-2020 15:45

My fitbit versa lite wont connect to my phone at all

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‎01-17-2020 08:54

In response to Melpaq

‎01-17-2020 08:54

I finally got the update to work by connecting to my laptop, but now it won't pair with my phone. It's the same phone I had before the update, so I don't know what to try.

 

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‎02-04-2020 03:28 - last edited on ‎09-12-2021 12:16 by

In response to JuanJoFitbit

‎02-04-2020 03:28 - last edited on ‎09-12-2021 12:16 by

snooze versalite for Christmas I've had the regular Fitbit 2 charge 2. And then for Christmas I received this versalite. It has been trying to update since the end of December. I've not been able to wear it. I'm so unhappy with this thing. Very unhappy. Too much money for something that don't work. I've done everything there said there was to do I have a Samsung 6. It is synced to my phone. But on the Versa. It shows it's not syncing. Thank you very much.

 

 

Moderator edit: format

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