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Versa Lite won’t connect to iPhone 12

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‎01-28-2021 11:36 - last edited on ‎01-29-2021 14:51 by

‎01-28-2021 11:36 - last edited on ‎01-29-2021 14:51 by

Until 2 weeks ago was no problem. I tried everything. I restarted the Fitbit. I installed the fabric system again. I deleted the app from my phone . I restarted my phone. Install the evening again but it doesn’t work. Can somebody please help me to solve this issue? Tks

 

 

Moderator edit: subject for clarity 

 

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‎01-29-2021 15:03

‎01-29-2021 15:03

Welcome to the Fitbit Community, @Rci.

 

Thanks for the details shared in your post and for already trying to resolve the issue. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

 

See you around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-29-2021 15:46

‎01-29-2021 15:46

How did you fix?  I’m having the same issue 

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‎01-29-2021 22:30

In response to DebbieVTX

‎01-29-2021 22:30

I didn’t fix it. I call the client support and apparently it is caused by the last update from the software. This problem is known by them and it is worldwide. We have to wait for the next update. They are busy trying to repair it

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