Versa Lite won't connect to my Android phone

[Gauravmantri7]

My versa lite is not being reflected when trying to connect with my android phone. Unable to set up device and it is not syncing.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Gauravmantri7. Welcome to the Community Forums. Thanks for the details provided in your post.

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

If your phone does meet the requirements, see Why can't I set up my Fitbit device?

On a side note, please know that since you're an Android user you can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

If you have MobileTrack linked to your Fitbit account you'll need to remove it in order to set up the Fitbit device and get back on track. For instructions, see How do I set up my Fitbit device? 

Hope this helps. 

[Gauravmantri7]

My Mobile is Oppo Reno 6. It is having OS 11.3 which is supported but Bluetooth doesn't reflect my Versa lite.

[MarreFitbit · Accepted solution]

@Gauravmantri7 Thanks for the details provided. 

Are you using MobileTrack? Do you mind double checking?

Also, please make sure to follow the troubleshooting steps provided here Why can't I set up my Fitbit device?

[Gauravmantri7]

Yes I have tried all the steps mentioned in that link. Not working. What is mobiletrack?

[MarreFitbit]

@Gauravmantri7 At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Regarding to your inquiry, see How do I use Fitbit MobileTrack?