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Versa Lite won't connect to my iPhone anymore

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‎07-14-2021 23:24 - last edited on ‎07-15-2021 08:29 by Fitbit Moderator

‎07-14-2021 23:24 - last edited on ‎07-15-2021 08:29 by Fitbit Moderator

Struggle to add my Versa to my iPhone, it started couple of days back when it stopped syncing, now I’m getting the error, please help 

 

 

Moderator Edit: Clarified subject

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‎07-15-2021 08:31 - edited ‎10-22-2023 03:55

‎07-15-2021 08:31 - edited ‎10-22-2023 03:55

Hi there, @Naveensingh. Welcome to the Community Forums. Thanks for the details provided in your post. I understand where your concern is coming from. 

I recommend performing the steps below:

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app.
  3. Restart the router and reboot your phone.
  4. Open the Fitbit app and try to add the tracker to your Fitbit account. For complete troubleshooting tips, see Why can't I set up my Fitbit device?

For syncing difficulties, see Why won't my Fitbit device sync?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-15-2021 08:31 - edited ‎10-22-2023 03:55

‎07-15-2021 08:31 - edited ‎10-22-2023 03:55

Hi there, @Naveensingh. Welcome to the Community Forums. Thanks for the details provided in your post. I understand where your concern is coming from. 

I recommend performing the steps below:

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app.
  3. Restart the router and reboot your phone.
  4. Open the Fitbit app and try to add the tracker to your Fitbit account. For complete troubleshooting tips, see Why can't I set up my Fitbit device?

For syncing difficulties, see Why won't my Fitbit device sync?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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