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Versa Lite won't connect to my iPhone anymore

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‎07-13-2021 15:26 - last edited on ‎07-14-2021 04:23 by Fitbit Moderator

‎07-13-2021 15:26 - last edited on ‎07-14-2021 04:23 by Fitbit Moderator

My Versa Lite Fitbit stopped syncing to my iphone all of a sudden. I tried everything suggested by others. I actually removed the Fitbit then added it back. It took forever to connect back to my Bluetooth. It worked for about an hour. I went through the process several more times. When I add a device, it says my phone found it, gives me the code to enter & just spins. Keeps saying to retry or abort. I give up!! My Fitbit is only 17 months old!

 

Moderator Edit: Clarified subject

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‎07-14-2021 04:25 - edited ‎12-26-2023 04:30

‎07-14-2021 04:25 - edited ‎12-26-2023 04:30

Hi there, @Janis627. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from. 

Since you've exhausted all steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎07-14-2021 13:55

‎07-14-2021 13:55

I’ve been having this problem, too. I just went to settings on my Fitbit and reset it to factory settings.then I was able to sync it. 

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‎07-14-2021 14:13 - edited ‎11-20-2023 15:17

In response to Celeste1234

‎07-14-2021 14:13 - edited ‎11-20-2023 15:17

Hi there, @Celeste1234. Welcome on board. Thanks for sharing the details about the issue with your watch, I'm glad to hear you were able to sync again. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


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‎08-15-2022 11:58

‎08-15-2022 11:58

Same exact thing is happening to me !! I love Fitbit and the way they have their app set up but I have gone through about four or five Fitbits in the last few years it just sucks it’s always something. I have read every forum and done absolutely everything you could do to try to get my watch to sync and it will not on any Apple device in my home it is something wrong with the actual watch when this is happening and it’s just pretty much time to get a new watch mine didn’t last even a year. I have spent over $1000 in their products such as sucks they don’t last even a year and their customer support can’t even help you to fix them

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