Versa Lite won't connect to my phone

[Benw424]

I have had no issues with my versa lite since I got it in March. I updated the app and firmware a couple days ago and it stopped syncing. It has also stopped receiving text messages and notifications. I tried rebooting my versa repeatedly along with my phone and app. I have uninstalled the app and also factory resety watch. After I reset my watch I had to fight with it to be able to add it back to my app. Even after all this it still won't sync. On top of all this the time on my versa was getting more behind as time passes.  It is losing 2 minutes for every hour that passes.

I tried again tonight to delete my versa off the app and now I am unable to even get my device to be recognized by my Bluetooth on my phone. 

This is very frustrating for me since I use my versa for my job and need accurate time and notifications throughout my day. If I can't get this solved I will have to give up and get a smart watch from another company. Please someone help me. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Benw424, welcome to the Community Forums. I'm sorry to hear you're feeling frustrated due to the syncing difficulties you've been having with your Versa Lite. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services. I appreciate all the steps you've done so far in order to solve this issue prior to posting here. 

Please note that the difficulty you are having to set up your Versa Lite usually happens when you perform a factory reset without first unpairing your watch. In order to solve this issue, I'd recommend trying the steps below or please confirm that you've followed them as described:

• Remove your Versa Lite from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa Lite again.
• If there is no connection, restart your Versa Lite.
  
  

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Please let me know if you continue having syncing difficulties after paring your watch again. For more information, see How do Fitbit devices sync their data? and Which phones and tablets can I use with my Fitbit watch or tracker?