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Versa Lite won't connect to my phone

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‎09-25-2020 19:25 - last edited on ‎09-26-2020 10:10 by Fitbit Moderator

‎09-25-2020 19:25 - last edited on ‎09-26-2020 10:10 by Fitbit Moderator

I have had issues the past 2 weeks. Versa lite wiould not sync at first,  then I and removed tracker and Uninstalled app and now it can't  find tracker at all

 

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎09-25-2020 19:33

‎09-25-2020 19:33

Which phone do you have and is it on the list of compatible devices? click to see

Stepping in the U.S.A. since September 2013. Android 14

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‎09-25-2020 20:40

In response to Odyssey13

‎09-25-2020 20:40

Galaxy s10. I have had it synced with the tracker for over a year.  All of a sudden it wouldn't sync

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‎09-26-2020 10:13 - edited ‎10-02-2024 11:24

In response to iljenk

‎09-26-2020 10:13 - edited ‎10-02-2024 11:24

Hi there @iljenk, thanks for stopping by. I'm sorry to hear about the connectivity issues you've been having with your Versa Lite and your Samsung phone, I understand where your concern is coming from. I appreciate you've already trying to solve this issue prior to contacting us. 

Thanks for answering @Odyssey13's question. I've seen you got in touch with our Support Team after posting here and they already helped you to get back on track. 

Please don't hesitate to let us know if there's anything else we may do for you. 

Maria | Community Moderator, Fitbit


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‎09-26-2020 14:15

In response to MarreFitbit

‎09-26-2020 14:15

I had been in contact with support before having more issues. I can not connect at all at this time.

Sent via the Samsung Galaxy S10, an AT&T 5G Outlook for Android
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‎09-27-2020 12:22

In response to MarreFitbit

‎09-27-2020 12:22

My issue has not been resolved.  I have done a factory reset and still can not find tracker in Bluetooth scanning.  Do you think it just died?

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‎09-28-2020 19:24

In response to MarreFitbit

‎09-28-2020 19:24

I have even tried the installing the app on my  son's iPhone, it will still not find my versa. I have done a factory reset, so now it does even less than before.  Maybe it is time for a new tracker

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