12-01-2021 03:55 - last edited on 12-01-2021 16:37 by MarreFitbit
12-01-2021 03:55 - last edited on 12-01-2021 16:37 by MarreFitbit
Anyone else's Fitbit not wanting to connect to the app?
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
12-01-2021 16:38 - edited 02-14-2024 03:32
12-01-2021 16:38 - edited 02-14-2024 03:32
Hi there, @Asmiity. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite.
May I know the model of your mobile phone? Please make sure it meets the requirements listed here.
Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:
If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:
1. Remove the Versa Lite from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa Lite.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa Lite.
Hope that helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
12-01-2021 16:38 - edited 02-14-2024 03:32
12-01-2021 16:38 - edited 02-14-2024 03:32
Hi there, @Asmiity. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite.
May I know the model of your mobile phone? Please make sure it meets the requirements listed here.
Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:
If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:
1. Remove the Versa Lite from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa Lite.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa Lite.
Hope that helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...