help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite won't connect with phone's Bluetooth

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-20-2020 11:59 - last edited on ‎07-14-2020 06:06 by Fitbit Moderator

‎06-20-2020 11:59 - last edited on ‎07-14-2020 06:06 by Fitbit Moderator

Versa lite says its paired up on bluetooth. But fitbit app cant find it. Time was off on it so I reset it. Just keeps saying download fitbit app. So I reinstalled. App cant connect but blue tooth says its paired.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-14-2020 06:06

‎07-14-2020 06:06

Hi @SunsetRunner, welcome to our Fitbit Community. Regarding the connection issues that your Versa Lite is experiencing with your phone, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. In case the issue persists, contact our Support team with the reference number they provided and they'll be happy to follow up and assist you accordingly.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes