Versa Lite won't connect with phone

[Sugar211]

My versa lite won't connect to the phone.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Sugar211, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa Lite since it won't connect with your phone.

Please let me know what is the brand and model of your phone.

In the meantime, please make sure that you are following the setup process as described in this help article.

Looking forward to your response.

[Sugar211]

Android. U638CL

[JuanJoFitbit]

@Sugar211, I'm sorry for the late response. However, thank you for providing the model of your Android phone.

I'm afraid that this model if not in the Supported devices list. This is the reason why your Versa Lite is not connecting with your phone properly.

I would like you submit a compatibility request of this device in our Feature Suggestions board and people can vote for it. The more votes your request gets, the more chances it will have to be reviewed by our engineering team.

We really appreciate your patience and understanding with this.

I'll be around if any question arises.