help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite won't connect with phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-17-2020 20:58 - last edited on ‎01-18-2020 03:21 by Fitbit Moderator

‎01-17-2020 20:58 - last edited on ‎01-18-2020 03:21 by Fitbit Moderator

I've recently tried to update my Versa Lite. As soon as the update started it got about halfway the "failed to sync" and now will not turn on or connect to my phone. I've tried googling how to factory reset it totally but nothing that I have tried has worked. Help!

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-18-2020 03:20 - edited ‎01-18-2020 03:27

‎01-18-2020 03:20 - edited ‎01-18-2020 03:27

@SunsetRunner, welcome to our Fitbit Community! Regarding the firmware update and syncing issue that your Fitbit Versa Lite is experiencing, I appreciate the time spent trying to get the issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they provided some instructions via email recently.

 

Please check out your email account and follow the steps the recommended for this issue. In case the issue persists, reply to their email and they'll be glad to follow up and assist you accordingly.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes