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Versa Lite won't download apps or clock faces

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‎09-09-2020 01:15 - last edited on ‎09-10-2020 12:15 by Fitbit Moderator

‎09-09-2020 01:15 - last edited on ‎09-10-2020 12:15 by Fitbit Moderator

Hi All, 

 

I am using fitbit versa lite, when I was trying to change the clock face from fitbit app, after selecting any clock face the following screen is into progress state for long time and getting msg aa watch not connected but all my stats are syncing properly.

 

Regards,

Suresh Kumar

 

 

Moderator Edit: Clarified subject

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‎09-10-2020 12:20 - edited ‎04-06-2024 03:51

‎09-10-2020 12:20 - edited ‎04-06-2024 03:51

Hi there @SureshKumarD, thanks for stopping by in the Community Forums. Thanks for the details provided in your post about the difficulties you've been having to install apps or clock faces on your Versa Lite, I'm here to help you.

If you haven't done so yet, please try these steps:

  1. Make sure Fitbit app  and Versa Lite version are up-to-date.
  2. Restart your Versa Lite 
  3. Switch to another clock than the one you want to switch to using the clocks app, as well as in the gallery choose the same clock face. Once syncs complete, it should get past the switching state.
  4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  5. Restart Bluetooth
  6. Trigger a regular sync.
Maria | Community Moderator, Fitbit


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‎09-21-2020 08:18

In response to MarreFitbit

‎09-21-2020 08:18

Hi Maria,

 

Thanks for your response. I have tried all the above steps but still the same.

 

I am not sure whether its app issue. Because, synch between fitbit and app is working perfect, but when click on any available clock face in app, getting white screen and showing in process with a circle rotates for long.

 

Regards,

Suresh Kumar

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