Versa Lite won't download apps

[Aziolkowski]

I just get the message that my watch and app must be updated to the latest version but they are.

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @Aziolkowski, welcome to the Community Forums. I'm sorry for the late response. Thanks for the details provided, I'll be glad to help.

First, I'd recommend to restart your Versa Lite by following the steps in the help article: How do I restart my Fitbit device? 

Then, try downloading your apps to see if this time it works. If not, take a look at the troubleshooting steps provided in this help article. 

Also, while reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Give this a go and let me know the outcome. 

[Taskuhecate]

I'm having the same problem!  I just bought mine last night and it won't let me install anything (I really want Spotify and the Agenda app - and a new clock face).  It simply says they both must be up to date.

I've checked that both are, including contacting Fitbit support (they're escalating it apparently), and even they have confirmed that the versa lite has no update pending.  I even uninstalled and reinstalled the app on my phone to no avail.  The watch is definitely connected to the fitbit app, and I've checked that all permissions are allowed on the app.  Every last one.  The phone is an Android - Galaxy S10, which is a compatible device.

I've followed every guide I've been directed to, but it's just still not working.  Same message.  It seems like it's convinced that one of the two devices needs an update.

The order I've done things:

1. Set up device

2. Updated device, updated fitbit mobile app

3. let device charge overnight thinking it was a background firmware update

4. Morning - restarted watch (I'm pretty sure?  little hard to tell, but I held the button for 10 seconds until it showed the fitbit logo)

5. Restarted phone

6. Uninstalled app, reinstalled

7. Re-allowed permissions

Did I miss anything??

[MarreFitbit]

Hello there @Taskuhecate, thanks for stopping by and for the details provided. I appreciate you've taken the time to troubleshoot this issue prior to contacting us. 

As you stated, I've seen you contacted our Support Team after posting here and that they have helped you with this. Your case was properly escalated, please keep an eye on your inbox for updates on your case. 

Let me know if there's anything else I may do to help you. 

[Rachoh]

I am having this same issue and it's very frustrating. I can't download a new clock face or any apps. Any other recommendations other than what I have already done,  restarted, checked for updates, uninstalling and reinstalling. I just want it to work the way it's supposed to. Any extra tips are greatly appreciated! Thank you

[AJ_WaterPolo]

I’m having the same problems. I’ve tried all the troubleshooting tips and even tried calling and contacting customer support, but I’ve gotten no response. I’m excited that I just got this new Fitbit, but I’m very frustrated with the issues it’s having installing apps, and I would like help.

[MarreFitbit]

Hi there @Rachoh and @AJ_WaterPolo, welcome to the Community Forums. I'm sorry to hear that you're having difficulties installing your apps/clock faces on your Versa Lite smartwatches. Thank you so much for taking the time to troubleshoot this issue prior to posting here.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Said so, I'd appreciate you both try the steps below (I know you may have tried some of them already, but please let's try to do them in the order shown):

1. Make sure mobile app and firmware version are up-to-date.
2. Restart your smartwatch once gain.
3. Switch to another clock than the one you want to switch to using the clocks app, as well as in the gallery choose the same clock face. Once syncs complete, it should get past the switching state.
4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
5. Restart Bluetooth
6. Trigger a regular sync.

If these troubleshoots, don't work:

1. Restart mobile device again.
2. Unpair and pair again (especially if you're android user). 
3. Factory reset your Fitbit as a last resort, but please make sure to sync before you perform a factory reset and then make sure you remove your Fitbit from the Fitbit app and phone's Bluetooth settings. After following these recommendations, you can go for the factory reset.

Give this a go and let me know the outcome. 

[Versaproblems10]

Mine gets stuck on almost downloaded or just continuesly moves side to side. What do I do? 

[MarreFitbit]

Hello there @Versaproblems10, thanks for stopping by and for the details provided in your post. If you're having issues when trying to switch clock faces or downloading apps, please follow the suggestions I posted here.

Keep me posted on the outcome. 

[Versaproblems10]

Sorry but I did try most of that except for the factory reset Becuase I don’t want to lose my high scores in games like flappy bird. I don’t understand why I could download lots of others and it’s just these 5 apps that don’t work. Also I’m pretty sure that an iPad Air 2 works with Fitbit. Thanks

Sent from HB