Versa Lite won't hold a charge

[ddrakes]

After charging my versa lite, it has completely stopped working. It will not power on at all (and yes, I’ve attempted the 10 second power button hold MANY times....it buzzes once and nothing). 
I have put it back on the charger, and it had 98%....I came back a few hours later and now it is at 15%, but I did not use it in that timeframe. 
I am really disappointed...this was a replacement that I paid for with a discount because my Charge 3 was doing the EXACT same thing.

I need this fixed ASAP. 

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@ddrakes, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa Lite since it won't hold a charge even though you have restarted it before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains the restart process but you can skip it and proceed with the rest. After this, the tips that this help page contains in order to improve the battery life of your watch. Finally, monitor your Versa and see if the issue gets fixed.

Keep me posted on the outcome.

[ddrakes]

Hi,

Thank you for the tips, however, the main problem I have is that my watch won’t turn on at all. The secondary issue is the battery. I need to be able to turn the watch on.

I have tried all the restart tips.

Sent from my iPhone
Please excuse any typos!

[JuanJoFitbit]

@ddrakes, thank you for getting back and trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can  investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.