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Versa Lite won't hold a charge

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‎10-29-2020 20:09 - last edited on ‎10-30-2020 07:01 by Fitbit Moderator

‎10-29-2020 20:09 - last edited on ‎10-30-2020 07:01 by Fitbit Moderator

wont hold charge, less than an hour with the full charge

 

 

Moderator Edit: Clarified subject

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‎10-30-2020 07:04 - edited ‎03-06-2024 05:04

‎10-30-2020 07:04 - edited ‎03-06-2024 05:04

Hi there @tatoman324, welcome to the Community Forums. I'm sorry to hear that your Versa Lite's battery life is not lasting as expected. Thanks for the details provided in your post, I'll be glad to continue helping you.

As you may know, your Versa Lite battery should last up to 4 days. However, as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or animated clock faces. While this doesn't mean that you shouldn't use them, please take into into consideration the conditions that impact your watch's battery.

That being said, I'd recommend to change the clock face to one designed by Fitbit and please follow the tips and recommendations to maximize your watch's battery life described here.

I've moved your post to Other Versa Smartwatches for organization purposes.

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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5 REPLIES 5

‎10-30-2020 07:04 - edited ‎03-06-2024 05:04

‎10-30-2020 07:04 - edited ‎03-06-2024 05:04

Hi there @tatoman324, welcome to the Community Forums. I'm sorry to hear that your Versa Lite's battery life is not lasting as expected. Thanks for the details provided in your post, I'll be glad to continue helping you.

As you may know, your Versa Lite battery should last up to 4 days. However, as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or animated clock faces. While this doesn't mean that you shouldn't use them, please take into into consideration the conditions that impact your watch's battery.

That being said, I'd recommend to change the clock face to one designed by Fitbit and please follow the tips and recommendations to maximize your watch's battery life described here.

I've moved your post to Other Versa Smartwatches for organization purposes.

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-30-2020 19:33

In response to MarreFitbit

‎10-30-2020 19:33

The unit is not holding a charge and there's no display now so I cannot do
anything with the unit at all
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‎10-31-2020 06:43 - edited ‎03-06-2024 05:03

In response to tatoman324

‎10-31-2020 06:43 - edited ‎03-06-2024 05:03

Hi there @tatoman324, thanks for the update. I'm sorry to hear about the battery and screen issues with your Versa Lite, I understand where your concern is coming from. 

I've seen you got in touch with our Support Team after posting here and they helped you with this issue. If you have any questions about the resolution of your case, feel free to contact them back or you can also check our warranty policies here for a better understanding of the information you were provided.

Have a nice day!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-31-2020 16:22

In response to MarreFitbit

‎10-31-2020 16:22

The warranty of the product is only 1 year, I understand that, Butt your product should last longer that two years at $180 dollars is pricy.

I feel that i could have going to wish and got one, if that broke in two years i would not care, I felt that getting a name brand like FITBIT will be worth the money. Very disappointed will NOT be buying another FITBIT.

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‎01-13-2021 02:58

In response to tatoman324

‎01-13-2021 02:58

I just started having the same issue yesterday.  I bought mine on black Friday 2019. It's now 1/12/2021. So it didn't even last a full 14 Months. 😡😡

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