Versa Lite won't pair after a factory reset

[Kimbobimbo]

I’ve followed all troubleshooting processes after my Fitbit clock wasn’t staying up to date. This all occurred after my phone IOS software updated.

troubleshooting steps included:

• Turning off phone/Bluetooth/Fitbit etc
• reinstalling app
• plugging USB charger into computer and attempting to sync with phone
• Factory reset (now have date failed to sync message)
• updating IOS on my phone
• updating Fitbit app
• turning off all other Bluetooth connections

I have managed to get as far as connecting my phone to the Fitbit finally but failure to update the tracker. My phones Bluetooth doesn’t seem to recognise the tracker consistently. 
Ive had no problems with any other Bluetooth devices so it is definitely the Fitbit.

help would be greatly appreciated

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Kimbobimbo. Welcome to the Community Forums. Thanks for the details provided in your post and trying to troubleshoot the issue with your Versa 2 before reaching out. 

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please try the following steps to solve the issue:

• Unpair your Versa 2 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having syncing issues, which will also lead to the wrong time issue, please see Why won't my Fitbit device sync?

Keep in mind that your Versa 2 may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.