Versa Lite won't pair or sync to my phone after the update

[Fred93gt]

I have a Versa lite that started giving notifications late and now it doesn't sync and can't get it to pair with my Pixel 2.  My Pixel 2 is running Android 10 and the fitbit software is up to date. I've tried deleting the fitbit and attempted to pair it but can't get my phone to recognize it. Works fine with my Pixel buds but and any other bluetooth device. Tried restarting the fitbit and it doesn't work. Any help would be appreciated. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @Fred93gt, welcome to the Community Forums. Thanks for the details provided in your post about the connectivity issue between your Versa Lite and your Pixel 2. I appreciate you've taken the time to try fixing the issue, I'm here to help you. 

If you haven't done so yet, I'd recommend trying the following steps:

• Remove your Versa Lite from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa Lite again.
• If there is no connection, restart your Versa Lite once more.

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

[Fred93gt]

I've followed the instructions and it still won't pair with my phone, the
fitbit app doesn't even recognize it.

There are no missing requirements, my Pixel 2 XL is supported, and the
fitbit software is up to date. It was working fine until the most recent
update to my Versa Lite.

Any ideas?

[MarreFitbit]

Hello there @Fred93gt, thanks for getting back and for the update. Since you've exhausted all troubleshooting, you can try performing a factory reset on your watch. Note that when doing a factory reset you'll need to reinstall any apps on your device after, and if you couldn’t sync your device, then any data on the Fitbit device will be since the last time sync. Before doing so, I recommend making sure that your Versa Lite is no longer paired/linked to your Fitbit account and phone's Bluetooth settings (like I mentioned and suggested above), then perform the factory reset. For instructions, see How do I erase my Fitbit device?

Once done so, please try to set up your Versa Lite and see how it goes. 

Keep me updated on the outcome. 

[Fred93gt]

The Versa Lite is still not being recognized by either my phone while
attempting to pair via Bluetooth or connect with the fitbit app. The
factory reset left it stuck on the screen telling me to download the fitbit
app.

[MarreFitbit]

Hello there @Fred93gt, I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.