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Versa Lite won't pair or sync to my phone

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‎07-29-2020 16:25 - last edited on ‎07-31-2020 08:57 by Fitbit Moderator

‎07-29-2020 16:25 - last edited on ‎07-31-2020 08:57 by Fitbit Moderator

I have recently restarted my Fitbit and made a new account, while trying to connect to the new account, it keeps saying it has failed for the past few days. I’ve been searching the internet and I tried it on a new device, powered off my phone and disconnected the Fitbit and it still will not work. It stays on the start screen and flash in other languages. I don’t understand what I should do next because I have tried everything. 

 

Moderator Edit: Clarified subject

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‎07-31-2020 09:01 - edited ‎10-03-2023 17:13

‎07-31-2020 09:01 - edited ‎10-03-2023 17:13

Hi there @Ny98, welcome to the Community Forums. Thanks for the details shared in your post about your Versa Lite's connectivity issues. I appreciate you have already tried to troubleshoot this situation before reaching us, I understand where your concern is coming from. 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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