01-01-2020
14:27
- last edited on
01-02-2020
04:33
by
JuanJoFitbit
01-01-2020
14:27
- last edited on
01-02-2020
04:33
by
JuanJoFitbit
So today I updated to the new version of Fitbit OS and tried to sync my device afterward. On top of that, after I updated, the app still told me an update was available. I tried to unpair the device and repair it but whenever I tried to repair I would receive the "Not Working?" error. Can anyone help with this I problem?
Moderator edit: updated subject for clarity
01-02-2020 04:32
01-02-2020 04:32
@minefx, welcome to our Fitbit Community! I'm happy to assist you with your Versa Lite since it won't connect with your phone. By the way, thank you for trying to resolve this issue before contacting our forums.
I would like to know what is the brand and model of your phone.
In the meantime, make sure that you are following the setup process as described in this help article.
Keep me posted on the outcome.
01-03-2020 08:06 - edited 01-03-2020 14:54
01-03-2020 08:06 - edited 01-03-2020 14:54
@JuanJoFitbit Well, it finally worked after tinkering around in the fitbit app. But my phone doesn't like to sync with the watch, my phone is an LG Stylo 2 VS835).