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Versa Lite won't pair with phone - Music control

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‎07-23-2020 18:09 - last edited on ‎07-26-2020 12:58 by Fitbit Moderator

‎07-23-2020 18:09 - last edited on ‎07-26-2020 12:58 by Fitbit Moderator

my wife and I can't pair phones to versa lite to control music 

 

Moderator Edit: Clarified subject

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‎07-26-2020 12:56

‎07-26-2020 12:56

Hi @vricardo38, welcome to the Community Forums.

 

Thanks for bringing this to our attention. For a better understanding of the issue you're currently experiencing, can you please clarify if your Versa Lite is not paired with your account or it is but the music control feature is not working? If the second option, please check this help article and let me know if the issue persists. If the first option, please share with me more details about your mobile device to further investigate.

 

Looking forward to your reply.

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