Versa Lite won't power on once it's off the charger

[JAntoinette]

My versa lite tracker will charge but the screen is black. Once it's off the charger it won't power on. It wasn't dropped or anything so I'm not sure why it won't turn on. Any idea on what I should do to get it working again?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @JAntoinette, welcome to our Fitbit Community. I totally understand how you feel about the screen issue that your Versa Lite has experienced.

In order to fix this issue, I'd like you to restart your Versa Lite as described in this help article. After this, charge your watch for 2-3 hours and see if the display stays on after you unplug it from the charger.

Keep me posted on the outcome.

[JAntoinette]

Tried the options given and nothing happens. It won't power on and off I
charge it, there's a small light that shows up in the right hand corner and
e ready of the screen is black.

[JuanJoFitbit]

Hi @JAntoinette, thank you for trying the steps listed above. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.