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Versa Lite won't provide heart rate readings

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‎03-01-2020 04:28 - last edited on ‎03-02-2020 04:41 by Fitbit Moderator

‎03-01-2020 04:28 - last edited on ‎03-02-2020 04:41 by Fitbit Moderator

Hello, i have just bought a versa fit lite.

For some reason i can not have the Reading of the heart rate. Can someone help me. Have tried via app, via watch and via fitbit.com 

Just cant get my head around it. Thanks

 

 

Moderator edit: updated subject for clarity

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‎03-02-2020 04:40

‎03-02-2020 04:40

@Amy2905, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa Lite since it won't provide heart rate readings. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. After this, monitor your watch for the next 24 hours and see if it tracks your heart rate properly.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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