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Versa Lite won't receive notifications from my phone

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‎08-14-2020 01:57 - last edited on ‎08-15-2020 04:12 by Fitbit Moderator

‎08-14-2020 01:57 - last edited on ‎08-15-2020 04:12 by Fitbit Moderator

Not able to receive notifications on my Fitbit. Have tried all trouble shooting. Anyone any ideas?

 

Moderator Edit: Clarified subject

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‎08-15-2020 04:16 - edited ‎02-18-2024 04:41

‎08-15-2020 04:16 - edited ‎02-18-2024 04:41

Hi there @Joannec6, welcome to the Community Forums. Thanks for the details shared in your post and for letting me know that you've tried all troubleshooting steps to receive notifications on your Versa Lite.

In order for me to better assist you, would you mind confirming that you've tried the steps provided in this help article: Why are notifications delayed or missing?

Also, make sure the Fitbit app is allowed to run in the background on your phone. For more information about this option on Android phones, see: What should I know about using the Fitbit app on my Android phone?

Maria | Community Moderator, Fitbit


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