Versa Lite won't receive notifications

[AmbPac76]

I am not getting notifications on my versa lite. I have uninstalled my app and reinstalled it and also reset my watch. This is very frustrating. Any idea what is going on?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@AmbPac76, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it's not receiving notifications. By the way, thank you for troubleshooting this issue before contacting our forums.

Please let me know what is the brand and model of your phone. In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.

[AmbPac76]

@JuanJoFitbit thank you -- I will look at that article.  I have a Pixel 3a for my phone.  For some reason it has seemed intermittent -- it will work and then the syncing quits and it doesn't.  It has been a pattern for awhile (app update possibly?).  I'll check out the article and see what else I can do.  Thank you 😊

[JuanJoFitbit]

@AmbPac76, I'm sorry for the late response. However, thank you for taking the time to try the steps described in the article.

Don't hesitate to get back if more assistance is needed.

Have a great weekend.

[AmbPac76]

@JuanJoFitbit thanks 🙂 so far it seems to be working ok 👌 hopefully it will keep going 🤞 thanks again for your help

[JuanJoFitbit]

@AmbPac76, that's great news, I'm so glad to hear that your Versa is working properly! Thank you for posting the update here. By the way, I'm sorry for the delayed reply.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.