10-03-2021
05:10
- last edited on
10-06-2021
06:53
by
MarreFitbit
10-03-2021
05:10
- last edited on
10-06-2021
06:53
by
MarreFitbit
My Versa Lite is not resetting the step count to 0 at night. For the past 3 days, it has just added to the previous count, so I now have 3 days' worth of steps counted on the device and in my app. (It does reset the # of calories burned.) Suggestions on how to get it to reset the steps properly? I've tried connecting/charging it. Also, it often doesn't update the sleep information in the app for several days, even though I keep it close to my phone every morning for some time. Thanks.
Moderator Edit: Clarified subject
10-03-2021 08:13
10-03-2021 08:13
Hi, try a Shutdown of the watch and wait 10 seconds before placing it on the charger to restart it or pushing a button, it may clear the anomaly.
It may be a fault with the clock face. To check swipe left till you get to the Today app and see if it shows the same number of steps as the clock face.
Author | ch, passion for improvement.
10-06-2021 03:39
10-06-2021 03:39