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Versa Lite won't respond to anything

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‎12-03-2023 06:51 - last edited on ‎12-04-2023 04:02 by Fitbit Moderator

‎12-03-2023 06:51 - last edited on ‎12-04-2023 04:02 by Fitbit Moderator

Watch stopped working. Screen blank. Tried to restart by holding button 10 seconds but still blank

Moderator Edit: Clarified subject

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‎12-03-2023 20:31 - edited ‎12-03-2023 20:32

‎12-03-2023 20:31 - edited ‎12-03-2023 20:32

@hoveringmom - as already mentioned in your other post have you checked the watch is charging, try a different power source because if it is not charging you won't be able to use the watch.

Author | ch, passion for improvement.

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‎12-19-2023 12:41

In response to Guy_

‎12-19-2023 12:41

I am having the same issue and I have tried everything mentioned above and still nothing but a black screen.

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‎12-22-2023 11:33 - edited ‎12-22-2023 11:33

In response to Cincygirlathear

‎12-22-2023 11:33 - edited ‎12-22-2023 11:33

It's nice to see you participating in the community @hoveringmom

Welcome to the forums @Cincygirlathear.

Thank you for taking the time to share the inquiry regarding your Versa Lite. I'm sorry to know about the inconvenience. 

@hoveringmom please, make sure that you have followed the steps listed in this article: Can I extend my Fitbit device's battery life?

@Cincygirlathear I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Please keep an eye on your inbox. 

Thank you @Guy_ for helping. 

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