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Versa Lite won't respond to anything

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‎08-28-2023 06:51 - last edited on ‎08-28-2023 07:11 by Fitbit Moderator

‎08-28-2023 06:51 - last edited on ‎08-28-2023 07:11 by Fitbit Moderator

I have a used Versa Lite, fully charged it and did a Factory Reset to remove the previous owner's information, and now it is completely dead---it doesn't even recognize the charger.  I've watched the videos and tried all of the fixes and nothing works?  Any help out there??

Moderator Edit: Clarified subject

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‎08-28-2023 07:14

‎08-28-2023 07:14

Hi there, @RLC2020. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎08-28-2023 10:26

‎08-28-2023 10:26

I'm having the same problem. Mine is the versa 3.

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