Versa Lite won't respond to touch

[72Wela]

After 4 replacements of my Versa. Decided to give it another try so I bought a Versa Lite and 2 months with it and it's not working anymore! It won't respond to touch. The time changes all of a sudden. The work out timer wouldn't  start. No it won't move to another screen.  It gets real din too. I'm so very disappointed. These watches aren't cheap and for them not to last, that's really disappointing.  My first Versa didn't even last a year. 3 replacement watches and still. This one less than two months.  So sad.

[Marrrmaduke · Accepted solution]

@72Wela Have you tried performing factory reset (restoring your tracker to factory defaults)? This will wipe your Versa, so please sync first. You will also need to delete your tracker from your Paired Devices list in your phone Bluetooth settings. You can perform factory reset by going to Settings on your Versa, scrolling down to About and tapping Factory Reset. Once Versa resets to factory defaults, you will need to set it up again by adding it as a replacement device in the Fitbit mobile app.

If you cannot access Settings app on your Versa (because screen froze), please try a factory reset using the back button:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

If the factory reset does not resolve the issue, I am afraid at this point you'll have to contact Customer Support as you might require a replacement device. Here's the link to Customer Support page.

[72Wela]

I tried what you said but it still doesn't respond to touch. I can't change screens easily and I the workout timers won't start. 

[Marrrmaduke]

@72Wela My best guess would be it's a hardware issue then. Please reach out to Customer Support using one of the methods provided in the link from my previous post. I wish I could have been more helpful. 😞

[SunsetRunner]

Mine had just got to black screen.. what did you end up doing?