help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite won't set up after a factory reset

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-09-2022 22:47 - last edited on ‎09-12-2022 15:44 by Fitbit Moderator

‎09-09-2022 22:47 - last edited on ‎09-12-2022 15:44 by Fitbit Moderator

I haven't used my Versa lite for past 6 months as I was travelling abroad. Now the device is lagging on performance and the swipes are really slow. I tried to factory reset and now it's not getting detected by my iPhone's bluetooth. Tried hard reset on fitbit, reinstalling the app etc, but no results.

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎09-10-2022 05:56

‎09-10-2022 05:56

@Jasim_saifu When you perform a factory reset the app considers the device as a new fitbit. You need to go to the app and a) remove the old device and b) add the device back to your account as if it were a new one.

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎09-12-2022 15:45 - edited ‎08-18-2023 05:49

In response to wtksk8r

‎09-12-2022 15:45 - edited ‎08-18-2023 05:49

Hi there, @Jasim_saifu. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa Lite. I understand where your concern is coming from. @wtksk8r Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes