Versa Lite won't set up or update after factory reset

[Phxx69]

So my screen stopped responding to touch. I reset the watch to factory settings and tried to set it back up again with my iPhone X. However it keeps failing during the update this time. When I first got this watch a couple months ago, it took hours to update but it did not fail. Anyone have any suggestions? Thank you.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Phxx69.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with setting up and updating your Versa Lite after you've done a factory reset to resolve the issue with screen not responding to touch. Thank you for your efforts, I recommend using your computer if possible. Plug the charging cable into a computer and update over Bluetooth again. For step-by-step instructions, see this help article: Why can't I update my Fitbit device?

Let me know if the issue persists, I'll be around. 

[Phxx69]

Thank you for the advice. I ended up buying a new one. It is working very well and just amplified how much the other one was not. There was obviously an issue with my original one from the beginning but I had not realized it until I got the new one.

[LiliyaFitbit]

Hi @Phxx69, thank you for your reply.  

I am glad to hear your new watch is working very well and you're enjoying all its features. Thank you for posting the update here.

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Keep on visiting the forums! If you have any questions, feel free to let me know.