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Versa Lite won't setup after factory reset

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‎10-27-2020 18:47 - last edited on ‎11-03-2020 17:32 by Fitbit Moderator

‎10-27-2020 18:47 - last edited on ‎11-03-2020 17:32 by Fitbit Moderator

Not sure what happened to my Versa lite. Was in vacation and it wouldn't sync to the new time zone. Tried a factory reset didn't work. Now all it shows is the logo and says " to start download app" and it keeps repeating that in multiple languages. Won't even go to any other screen. I have the app downloaded already. HELP

 

Moderator Edit: Clarified subject

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‎11-03-2020 17:31

‎11-03-2020 17:31

Hi @Traveler41, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Based on the information that was shared in your post, it seems that your Versa Lite was unpaired from your phone after completing the factory reset procedure. That being said, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.  

 

Keep me posted.

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