Versa Lite won't setup or sync to my phone again

[Katiespurrierx]

To start with my versa lite just wouldn't sync to my app and hadn't for four days. So I did all the usual restarting both my phone and the Fitbit, turning off and on location services, Bluetooth ect..

I made the big mistake of searching for a new device on the app and now the app has deleted my versa lite and won't find it again to link the device to the app. It just says that the set up is taking longer than usual for over 10 min

I think it's the versa lite itself that may have a fault but does anyone else have any suggestions I could try? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Katiespurrierx, welcome to the Community Forums. I'm sorry to hear that your Versa Lite is not pairing or syncing to your phone again. Thanks for the details provided in your post and for taking the time to troubleshoot it prior to posting here. 

If you haven't done so yet, I'd recommend trying the following steps:

• Remove your Versa Lite from your Fitbit account and unpair it from your phone's Bluetooth. Or make sure that your watch is not linked to any of them any longer.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa Lite again.
• If there is no connection, restart your Versa Lite once more.

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Also, I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance.