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Versa Lite won't show the correct time

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‎08-13-2022 13:17 - last edited on ‎08-13-2022 13:21 by Fitbit Moderator

‎08-13-2022 13:17 - last edited on ‎08-13-2022 13:21 by Fitbit Moderator

My watch is losing it’s time and it will not let me put the time right ?? Any clues please x

 

Moderator Edit: Clarified subject

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‎08-13-2022 13:22 - edited ‎11-20-2023 14:31

‎08-13-2022 13:22 - edited ‎11-20-2023 14:31

Hi there, @Kimmark. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. I understand where your concern is coming from. 

Please keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync? or if  you need to relink your watch, see How do I set up my Fitbit device? 

Also, note that the time on your Fitbit device may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Fitbit device is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I change the time on my Fitbit device?

If none of the above works for your, I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

Hope this helps. 

Maria | Community Moderator, Fitbit


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‎08-13-2022 13:59 - edited ‎08-13-2022 14:01

In response to MarreFitbit

‎08-13-2022 13:59 - edited ‎08-13-2022 14:01

I hate to tell you this MarreFitbit BUT this is an ongoing issue since Thursday with the Versa 2. Mine started doing it then too, with no solution in sight. Whatever you do Kimmark do NOT do a factory reset because that's what I was told to do and now I have zero functionality because the device is completely disconnected and will not pair again. Fitbit needs to fix this ASAP. Really frustrated and angry because I am being told it will be fixed "soon," and I have no idea what that means.

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‎08-17-2022 12:00

In response to acadie

‎08-17-2022 12:00

Thank you for your comment maybe we should send them to Fitbit for them to fix them , then if they do it wrong they would have to replace it with a new one thank you again 

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