Versa Lite won't show the correct time

[AP56]

I have not worn my Fitbit for some time due to an accident.  I charged it up and although the time was incorrect, which I tried unsuccessfully to change, once I started wearing it corrected itself.  However, since then first the minutes kept changing and now the hours.  Can anyone help?

Moderator Edit: Clarified subject

[Odyssey13]

Hi @AP56  which Fitbit? The time comes from the device you use and sync and you need to sync regularly to keep that time current.

[AP56]

I have a Versa Lite.  I do sync regularly and the time was right, but just changed of its own accord and I can’t change it back!!  It has never done this before.

[Odyssey13]

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[Guy_]

Hi @AP56  - there are several issues that affect time.

Try a sync, then do a full Shutdown from the watch Settings, About menu. Wait at least 10 seconds before placing on the charger to restart it and charge it, then sync.

This should set it to the correct time. If it fails to do so go to the Fitbit app, app settings and turn off automatic time zone and location and set the time zone manually and sync again.

If the watch continues to show a faulty time try changing the clock face, and if that doesn't resolve it, try chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.