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Versa Lite won't start after the update

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‎11-25-2019 03:54 - last edited on ‎11-26-2019 06:19 by Fitbit Moderator

‎11-25-2019 03:54 - last edited on ‎11-26-2019 06:19 by Fitbit Moderator

I had a message to update tracker and now it won’t restart, tried every possible way to get it working but just says update has failed, please download the Fitbit app to get started.

 

 

Moderator edit: updated subject for clarity

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‎11-26-2019 06:18 - edited ‎11-26-2019 06:20

‎11-26-2019 06:18 - edited ‎11-26-2019 06:20

@Hannah.sayell, I'm sorry for the late response. However, it's great to see you in our Fitbit Community and I'm happy to assist you with your Fitbit Versa since it won't restart and it only shows a message asking you to download the app.

 

Please try setting up your Versa from scratch and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎11-26-2019 10:17

In response to JuanJoFitbit

‎11-26-2019 10:17

I have done this already, still failing to update, turned it off and on, deleted and re downloaded the app. Still nothing.

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