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Versa Lite won't stay connected to my phone's Bluetooth

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‎11-18-2020 14:59 - last edited on ‎11-19-2020 05:10 by Fitbit Moderator

‎11-18-2020 14:59 - last edited on ‎11-19-2020 05:10 by Fitbit Moderator

My fitbit will not stay connected to my Samsung galaxy s20 5g phone for more then a minute for music controls.  Not even the length of one song, before I have to manually reconnect again during my workouts.  Is anyone else having this problem? Super frustrating.

 

 

Moderator edit: updated subject for clarity

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‎11-19-2020 05:09

‎11-19-2020 05:09

Hi @LGoode3, welcome to our Fitbit Community. I'm sorry to hear that your Versa Lite won't stay connected to your phone's Bluetooth. I totally understand how frustrating this is for you and we appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I would like you to try the troubleshooting steps that are listed in this help article in order to fix the syncing and connection issue between your VErsa Lite and Samsung S20. After this, monitor your watch during the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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