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Versa Lite won't stay connected to my phone's Bluetooth

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‎06-01-2021 12:21 - last edited on ‎06-04-2021 12:45 by Fitbit Moderator

‎06-01-2021 12:21 - last edited on ‎06-04-2021 12:45 by Fitbit Moderator

Versa wont stay connected to my new s20

 

Moderator Edit: Clarified subject

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‎06-04-2021 12:46 - edited ‎08-29-2023 11:10

‎06-04-2021 12:46 - edited ‎08-29-2023 11:10

Hi there, @Coolanna07. Welcome to the Community Forums. 

First of all, please make sure that your Samsung S20 meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

  • Huawei P8 Lite
  • Huawei P9 Lite 
  • Xiaomi Mi 6 
  • Huawei P20 Lite 
  • See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

  • Remove the Versa Lite from your phone's Bluetooth settings and in the Fitbit app.
  • Restart your Versa Lite.
  • Turn off other Bluetooth connections when not in use.
  • Plug it into the charging cable and open the Fitbit app. 
  • Set up your Versa Lite.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-04-2021 12:46 - edited ‎08-29-2023 11:10

‎06-04-2021 12:46 - edited ‎08-29-2023 11:10

Hi there, @Coolanna07. Welcome to the Community Forums. 

First of all, please make sure that your Samsung S20 meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

  • Huawei P8 Lite
  • Huawei P9 Lite 
  • Xiaomi Mi 6 
  • Huawei P20 Lite 
  • See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

  • Remove the Versa Lite from your phone's Bluetooth settings and in the Fitbit app.
  • Restart your Versa Lite.
  • Turn off other Bluetooth connections when not in use.
  • Plug it into the charging cable and open the Fitbit app. 
  • Set up your Versa Lite.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes