Versa Lite won't stay connected to my phone's Bluetooth

[Windyone]

My Versa lite seems to unpair/lose sync every night. It then shows wrong time, and won't sync, most of the time, unless I delete the app from my phone and reinstall it. 

Up to now, with my Samsung Galaxy Note 9, it has worked fine, but now it's doing it every night.

I've been through all the usual fault finding stuff. Any advice please?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Windyone. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa Lite before reaching out. 

In addition to the steps you've tried, please try the following:

• Remove your Versa Lite from your Fitbit account and make sure it no longer appears on your phone's Bluetooth settings
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa Lite again.
• If there is no connection, restart your Versa Lite.

If the connection difficulties persist after paring your watch again, please make sure it meets the requirements listed here.

Hope that helps. 

[Windyone]

Hi, I've tried all that, it connects, but drops the connection and tells
the wrong time every night. Meets all the listed requirements, no software
changes recently.

[MarreFitbit]

@Windyone I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.