Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite won't stay connected to my phone

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

Every morning when I wake up my Versa lite is no longer connected to my Bluetooth and the time is the wrong which then makes my alarm wrong. 😡

This has been going on since the last update. 

Every morning I need to delete and re-sync my Fitbit. This is bull$hit

 

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

Hi there @VLM-versa, it's nice to see you around the Community Forums. I'm sorry to hear that your Versa Lite won't stay connected to your mobile phone, I understand where your concern is coming from and how you must be feeling. Thanks for trying to solve this issue prior to posting here, I'll be glad to continue helping you. 

In order for me to move on to the next step, please confirm that you've followed the steps below:

*On your phone, tap Settings Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa Lite automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Versa Lite doesn't sync, follow the troubleshooting provided in this help article: Why won't my Fitbit device sync? 

Looking forward to your response. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

Hi there @VLM-versa, it's nice to see you around the Community Forums. I'm sorry to hear that your Versa Lite won't stay connected to your mobile phone, I understand where your concern is coming from and how you must be feeling. Thanks for trying to solve this issue prior to posting here, I'll be glad to continue helping you. 

In order for me to move on to the next step, please confirm that you've followed the steps below:

*On your phone, tap Settings Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa Lite automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Versa Lite doesn't sync, follow the troubleshooting provided in this help article: Why won't my Fitbit device sync? 

Looking forward to your response. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer
0 Votes
I have done this multiple times.
Best Answer
0 Votes

Hi there @VLM-versa, thanks for the update. 

I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer
0 Votes