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Versa Lite won't stay connected with phone

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‎12-01-2019 15:37 - last edited on ‎12-02-2019 06:22 by Fitbit Moderator

‎12-01-2019 15:37 - last edited on ‎12-02-2019 06:22 by Fitbit Moderator

I've had my versa Lite for a year now and it will not stay synced to my phone for more than 24 hours. It's a constant cycle of having to delete the device and start fresh almost every day. Someone give me advice please it's driving me insane. I bought the watch for work! 

 

 

Moderator edit: updated subject for clarity

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‎12-02-2019 06:25 - last edited on ‎03-14-2025 11:52 by Fitbit Moderator

‎12-02-2019 06:25 - last edited on ‎03-14-2025 11:52 by Fitbit Moderator

@briannadotjpeg It's great to see that you've visited the Fitbit Community!

Let me help you with your Versa lite not properly syncing with your phone. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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