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Versa Lite won't stay on when unplugged

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‎08-15-2020 03:33 - last edited on ‎08-18-2020 17:51 by Fitbit Moderator

‎08-15-2020 03:33 - last edited on ‎08-18-2020 17:51 by Fitbit Moderator

My versa lite keeps going off. I have to continually restart. I get it charged and synced and put it on and it turns off after a little while of wearing. I have not been able to use.

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎08-18-2020 13:13

‎08-18-2020 13:13

Every time my versa is removed from the charger it turns off. This has been happening since the last firmware bricked it. Maybe the next firmware will fix it. Hopefully! since its out of warranty and all and not supported anymore by fitbit.

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‎08-18-2020 18:05 - last edited on ‎05-21-2024 05:03 by Fitbit Moderator

In response to ternoler

‎08-18-2020 18:05 - last edited on ‎05-21-2024 05:03 by Fitbit Moderator

Hi @Pmwill55, welcome on board. @ternoler, it's great to see you here in the forums.

@Pmwill55, thanks for bringing this to my attention as well for having tried the restart process. I'm sorry that you're having this issue with your Versa Lite. I got in touch with our Support team to share your details and it seems you already have a case created with them. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

@ternoler, thanks for letting me know that your Versa won't stay on after the updating the firmware. I see where you're coming from and please know that regardless of the warranty status we'll be here to assist you with any inquiry related to our products and services. Since your post didn't mention, please make sure to exhaust the troubleshooting tips from this help article and keep an eye on its behavior.

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‎08-19-2020 05:23

In response to LizzyFitbit

‎08-19-2020 05:23

I'm still in limbo waiting on the fitbit app to get the new firmware update. I'm stuck on 32.70.8.0 which has left my watch completely useless. It's older than 12 months so there is no option from fitbit about a fix here in the US. I can only hope that the software fix will restore this disposable watch to working order again.

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‎08-21-2020 12:26 - last edited on ‎05-21-2024 05:03 by Fitbit Moderator

In response to ternoler

‎08-21-2020 12:26 - last edited on ‎05-21-2024 05:03 by Fitbit Moderator

Hi @ternoler. Welcome back.

I'm sorry that you're going through this situation with your Versa and thanks for your patience while waiting for the update. While the firmware version 71.6.19 is still rolling out to all our members, please try the tips suggested in my previous post and keep me posted with the outcome. As mentioned above, regardless of the warranty status, be sure that we'll be here to answer your questions.

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