Versa Lite won't stay synced

[Nixsterblu]

Just bought the Versa lite and it will not stay synced with my Samsung Galaxy S8. If went through all the troubleshooting suggestions several times and nothing is helping. This is very frustrating and disappointing.  My just returned it and move on to something else.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Nixsterblu, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa Lite won't stay connected to your Samsung Galaxy S8. By the way, thank you for troubleshooting this issue before contacting our forums.

In order to avoid providing the same information, please let me know what are the troubleshooting steps that you have tried.

In the meantime, try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.

[Nixsterblu]

Got up and going. Thanks!

[JuanJoFitbit]

@Nixsterblu, I apologize for the delayed response. However, I'm so glad to hear that you managed to get the issue resolved. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[earnesj]

Hi, I've deleted, reconnected and everything else.  It still the connection is temporary and quite frustrating.  Please send me a solution that will maintain a longtime connection, I would appreciate it.

[JuanJoFitbit]

Hi @earnesj, thank you for joining us in this thread and our Fitbit Community. Regarding the connection issues that your Versa Lite has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.