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Versa Lite won't swipe

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‎03-31-2021 15:48 - last edited on ‎04-01-2021 05:40 by Fitbit Moderator

‎03-31-2021 15:48 - last edited on ‎04-01-2021 05:40 by Fitbit Moderator

Only had my versa lite a few months and now it is not swiping up and down or to the side! Checked its up to date and restarted it but neither worked. Gutted as have owned a fitbit for several years now and was really pleased with it when I got it. Any other ideas on how to fix it appreciated. 

 

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎04-01-2021 05:42

‎04-01-2021 05:42

Hi there, @Kittykat9. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. 

 

Since the restart hasn't worked, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎04-01-2021 06:05

In response to MarreFitbit

‎04-01-2021 06:05

Just tried that but unfortunately still didn't work. But thanks for trying to help.Sent from my Galaxy
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‎04-01-2021 06:07 - edited ‎12-15-2023 10:05

In response to Kittykat9

‎04-01-2021 06:07 - edited ‎12-15-2023 10:05

@Kittykat9 Anytime! 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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