Versa Lite won't sync after firmware update

[OZLelila]

I updated my Versa Lite to firmware version 38.70.7.14 yesterday and since then it won't sync and I'm not getting any alerts. When I try to manually sync it, it runs for a long time before timing out and showing a red exclamation point in the app. The watch is actually losing time because it's not being corrected by the syncs. The only way to get it to sync is to re-add the device to the app. It will sync as part of the pairing process but then I'm right back where I started. Is this a bug in the firmware or...?

[JuanJoFitbit]

@OZLelila,welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Fitbit Versa Lite since it won't sync your data. Thank you for trying to get this issue resolved before contacting our forums.

Please let me know what is the brand and model of your phone.

In the meantime, try the troubleshooting steps that are listed in this help article. This article may contains steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.

[OZLelila]

I think the issue was that the bluetooth was on on my tablet as well as my phone and it was getting confused. It seems to have been working fine since I turned that off.