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Versa Lite won't sync and constantly loses connection to my phone

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‎09-17-2020 05:52 - last edited on ‎09-18-2020 11:24 by Fitbit Moderator

‎09-17-2020 05:52 - last edited on ‎09-18-2020 11:24 by Fitbit Moderator

My Fitbit versa lite is now more and more unsyncing and disconnecting. Where I have trouble reconnecting via turning off device, then re sync Bluetooth. I like my versa lite but getting frustrated at it always doing this. Help!

 

Moderator Edit: Clarified subject

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‎09-18-2020 11:28 - edited ‎10-03-2023 05:56

‎09-18-2020 11:28 - edited ‎10-03-2023 05:56

Hi there @jessicaabcd3, welcome to the Community Forums. I'm sorry to hear that your Versa Lite isn't syncing and keeps losing connection to your phone, I understand why you're feeling frustrated. Thanks for taking the time to resolve this issue prior to posting here, nice way to go! 

I've seen you got in touch with our Support Team after posting here and they already helped you with this issue. If you continue having syncing difficulties after following their suggestions, please don't hesitate to contact them back for further assistance.

Maria | Community Moderator, Fitbit


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