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Versa Lite won't sync and download info

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‎09-26-2023 08:55

‎09-26-2023 08:55

My Versa Lite won't sync and does not download the accumulated data. The message says "Data not cleared, sync and try again". I have tried to sync several times but no luck, any suggestions?

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‎09-26-2023 15:29 - edited ‎09-26-2023 15:30

‎09-26-2023 15:29 - edited ‎09-26-2023 15:30

It's good to see you participating in the community for the first time @juanmarroquin87.

Thank you for sharing the details regarding your Versa Lite.

If you haven't done so already, please try the following steps that have been useful for other users: 

  • Force quit the Fitbit app. 
  • Turn Bluetooth off and on. 
  • Open the Fitbit app and sync again

In addition, I recommend that you try to restart your device. 

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

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