Versa Lite won't sync and is losing time

[Brike]

Have watch for one year and I feel watch has never synced properly. I am constantly having to manually sync and often turn off my phone and turn back on to get it to sync. Since last week though the watch is losing time during night due to watch not syncing so I don't know what time it is when I wake up until a sync occurs and time fixes itself. However since yesterday afternoon the watch is not syncing at all so watch time is off by 40 minutes at minute with no way for me to fix and my app is showing incorrect data. How can I fix this?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Brike. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the following steps:

1. Remove the Versa Lite from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa Lite.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa Lite.

If the issue persists, see Why won't my Fitbit device sync?