Versa Lite won't sync and is showing the wrong time

[AprilBoersma]

This will be my 3rd attempt in contacting! Again my watch has the wrong time. Took me half an hour to sync my phone to the watch,  do the online chat help, lose the first guy, did a hard restart from the 2nd girl still not updating. It has been over an hour now and I have unpaired, repaired, turned off Bluetooth restarted everything to sync my watch to my phone and nothing. The time is still incorrect! And now "I've reached my limit" ??? After chatting 2 times with no help. Seriously!! Either help me get my watch working properly or send me a new one! This one is not very old!! 6 months tops, seriously too early for issues to start, they usually don't start until the day after their 1yr warranty is up 

Moderator Edit: Clarified subject

[Odyssey13]

Hi @AprilBoersma  we're not customer support, but we're the community forum with members who use Fitbit. There is more than one way to reach support.

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[MarreFitbit · Accepted solution]

Hi there @AprilBoersma, welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Keep in mind that your Versa Lite may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. As your Fitbit grabs the time of the device you're syncing with. 

If you're having syncing difficulties, please follow the troubleshooting steps provided in this help article Why won't my Fitbit device sync?. Also, I'd like to know if the mobile device you're syncing with is fully supported with the Fitbit app?

Please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

Please note what @Odyssey13 has mentioned and recommended. Though, if the issue persists, let me know and I will be glad to create a support case on your behalf. We're sorry for the hard time you had while reaching our Support Team (as I've seen that both of your chats got disconnected), due to recent events affecting our operations, support options are limited and wait times are longer than usual.